transformation of the customer experience
LISBON 22-24 SEPT, 2022
Tivoli Avenida Hotel
Av. da Liberdade 185,
1269-050 Lisboa
about

transformation of the customer experience
FEST Congress is the bi-annual get together of the FEST Federation, Europe’s central trade body which represents the national associations of wholesalers engaged in the distribution of plumbing and heating products across Europe.
Following a two-year postponement of this event due to Covid, the FEST Congress will take place in Lisbon, from 22nd to 24th September 2022, hosted by FEST President Johan Stevens of Sanitop, Portugal’s leading wholesaler. The Congress theme will be the “Transformation of the customer experience”.
Find out more about Fest and read the President message.
Agenda
Discover more detailed information about the Fest Congress programme on this website.
The Congress opens on the 22nd September with a Welcome dinner for all Congress participants at one of Lisbon’s best restaurants: the Sky Bar, at the Tivoli Avenida Hotel, with amazing views over the city.
For those wishing to play golf, we are hosting an open-invitation tournament (maximum 25 people) at Oitavos Dunes golf course earlier in the day.
On the second day there is the Business programme and a separate Partner programme that includes a tour of the fabulous city of Lisbon.
To ensure everyone gets to see some of Lisbon’s highlights, there is a special programme on Saturday for all Congress delegates to discover more of its historical and memorable sights.
agenda

optional activity: golf tournament
oitavos dunes, cascais
clubhouse - verbasco restaurant
*golf fee and lunch are sponsored by platinum sponsors
*golf limited to 25 people
official programme
sky bar - tivoli avenida
congress morning
David Moody
Nancy Rademaker
Nancy Rademaker
congress afternoon
Pascal Coppens
Partner program: Lisbon tour
discovering Lisbon
(pick-up at the tivoli avenida)
walking tour to St. Jorge castle and its visit.
departure to Terreiro do Paço
guest
speakers
david moody
David has seen and shaped the building materials sector from the perspective of manufacturer, distributor, and now as management consultant in European building materials.
pascal coppens
Author Pascal Coppens is the expert in all things innovation and Day After Tomorrow in China, rooted in his deep understanding of the country as a sinologist.
nancy rademaker
With over 20 years of experience in IT and training, Nancy has always and above all passionately focused upon people: how technology influences their behaviour, how it helps them share knowledge and how it enables them to create and innovate.
experiences



Lisboa
The city of Lisbon is an exciting place to visit for a short stay. Good vibes, friendly people, excellent food… here you can find a mix of past, present, and future. Wondering the streets, you will come across fascinating buildings reflecting a wide range of architectural influence, exemplifying different cultures, and hi-tech innovation.
Fest will show you some of Lisbon’s beauty whilst offering an unforgettable experience. Come along and enjoy your stay with us.
hotel tivoli avenida
Tivoli Avenida Liberdade Lisboa is the Grande Dame of hotels in central Lisbon, Portugal. This is where the 57th FEST Congress will take place. A true landmark, delivering exceptional hospitality since 1933. Today, as ever, the place to see and be seen, a natural meeting point for celebrities, heads of state, and royalty alike. Nearby is the Avenida da Liberdade and Chiado’s luxury stores. This hotel is a place for you to unwind by the side of its unique swimming pool amidst the fronds of a semi-tropical garden. In addition, the hotel provides a unique Conference and Events facility on site within a palatial 19th Century building.