LISBON 22-24 SEPT, 2022
Tivoli Avenida Hotel
Av. da Liberdade 185,
1269-050 Lisboa
FEST Congress is the bi-annual get together of the FEST Federation, Europe’s central trade body which represents the national associations of wholesalers engaged in the distribution of plumbing and heating products across Europe.
Following a two-year postponement of this event due to Covid, the FEST Congress will take place in Lisbon, from 22nd to 24th September 2022, hosted by FEST President Johan Stevens of Sanitop, Portugal’s leading wholesaler. The Congress theme will be the “Transformation of the customer experience”.
Find out more about Fest and read the President message.
Discover more detailed information about the Fest Congress programme on this website.
The Congress opens on the 22nd September with a Welcome dinner for all Congress participants at one of Lisbon’s best restaurants: the Sky Bar, at the Tivoli Avenida Hotel, with amazing views over the city.
For those wishing to play golf, we are hosting an open-invitation tournament (maximum 25 people) at Oitavos Dunes golf course earlier in the day.
On the second day there is the Business programme and a separate Partner programme that includes a tour of the fabulous city of Lisbon.
To ensure everyone gets to see some of Lisbon’s highlights, there is a special programme on Saturday for all Congress delegates to discover more of its historical and memorable sights.
optional activity: golf tournament
08h30departure hotel
09h00 / 14h00fest golf tournament*
oitavos dunes, cascais
oitavos dunes, cascais
14h00 / 15h00lunch*
clubhouse - verbasco restaurant
*golf fee and lunch are sponsored by platinum sponsors
*golf limited to 25 people
clubhouse - verbasco restaurant
*golf fee and lunch are sponsored by platinum sponsors
*golf limited to 25 people
official programme
15h00 / 20h00check-in tivoli avenida and congress registration
20h00 / 23h00welcome reception and cocktail dinnatoire
sky bar - tivoli avenida
sky bar - tivoli avenida
congress morning
07h00breakfast
08h30 / 08h40welcome and opening
08h45 / 09h15inspirational speaker Miguel Munoz
09h15 / 10h00there is no such thing as a ‘typical customer’
David Moody
David Moody
10h00 / 11h00the x factor of customer centricity
Nancy Rademaker
Nancy Rademaker
11h00 / 11h30networking break
11h30 / 12h00the power of AI:
how can it help us
Nancy Rademaker
Nancy Rademaker
12h00 / 13h00panel discussion
13h00 / 14h15lunch in Sala Tivoli
congress afternoon
14h15 / 15h30China’s new normal
Pascal Coppens
Pascal Coppens
15h30 / 16h00closing summary and official handover
of the fest presidency
16h00network break
19h00gala dinner in estufa fria
Partner program: Lisbon tour
09h30transportation to Belém
10h00visit to the Jerónimos monastery
10h45walk through Belém garden and Padrão dos Descobrimentos
11h15snack at the cafeteria “Mensagem”
12h00transfer to Belém tower and walking tour
12h30transportation to the docks for boat trip
13h00catamaran tour with lunch on the Tejo’s river
16h00return to the hotel
16h30arrival at the hotel
discovering Lisbon
09h30tuk-tuk tour by Alfama
(pick-up at the tivoli avenida)
(pick-up at the tivoli avenida)
10h15arrival at Portas do Sol viewpoint
walking tour to St. Jorge castle and its visit.
walking tour to St. Jorge castle and its visit.
12h00tuk tuk pick-up at Portas do Sol viewpoint and
departure to Terreiro do Paço
departure to Terreiro do Paço
12h30arrival at Terra Nova Terreiro do Paço for lunch
14h30end
david moody
consultant
David has seen and shaped the building materials sector from the perspective of manufacturer, distributor, and now as management consultant in European building materials.
pascal coppens
nexxworks | China’s market innovation specialist
Author Pascal Coppens is the expert in all things innovation and Day After Tomorrow in China, rooted in his deep understanding of the country as a sinologist.
nancy rademaker
nexxworks | Expert in digital transformation, AI and customer centricity
With over 20 years of experience in IT and training, Nancy has always and above all passionately focused upon people: how technology influences their behaviour, how it helps them share knowledge and how it enables them to create and innovate.
The city of Lisbon is an exciting place to visit for a short stay. Good vibes, friendly people, excellent food… here you can find a mix of past, present, and future. Wondering the streets, you will come across fascinating buildings reflecting a wide range of architectural influence, exemplifying different cultures, and hi-tech innovation.
Fest will show you some of Lisbon’s beauty whilst offering an unforgettable experience. Come along and enjoy your stay with us.
Tivoli Avenida Liberdade Lisboa is the Grande Dame of hotels in central Lisbon, Portugal. This is where the 57th FEST Congress will take place. A true landmark, delivering exceptional hospitality since 1933. Today, as ever, the place to see and be seen, a natural meeting point for celebrities, heads of state, and royalty alike. Nearby is the Avenida da Liberdade and Chiado’s luxury stores. This hotel is a place for you to unwind by the side of its unique swimming pool amidst the fronds of a semi-tropical garden. In addition, the hotel provides a unique Conference and Events facility on site within a palatial 19th Century building.