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transformation of the customer experience

LISBON  22-24 SEPT, 2022

Tivoli Avenida Hotel

Av. da Liberdade 185,
1269-050 Lisboa


transformation of the customer experience

FEST Congress is the bi-annual get together of the FEST Federation, Europe’s central trade body which represents the national associations of wholesalers engaged in the distribution of plumbing and heating products across Europe.

Following a two-year postponement of this event due to Covid, the FEST Congress will take place in Lisbon, from 22nd to 24th September 2022, hosted by FEST President Johan Stevens of Sanitop, Portugal’s leading wholesaler. The Congress theme will be the “Transformation of the customer experience”.

Find out more about Fest and read the President message.


Discover more detailed information about the Fest Congress programme on this website.

The Congress opens on the 22nd September with a Welcome dinner for all Congress participants at one of Lisbon’s best restaurants: the Sky Bar, at the Tivoli Avenida Hotel, with amazing views over the city.

For those wishing to play golf, we are hosting an open-invitation tournament (maximum 25 people) at Oitavos Dunes golf course earlier in the day.

On the second day there is the Business programme and a separate Partner programme that includes a tour of the fabulous city of Lisbon.

To ensure everyone gets to see some of Lisbon’s highlights, there is a special programme on Saturday for all Congress delegates to discover more of its historical and memorable sights.




david moody


David has seen and shaped the building materials sector from the perspective of manufacturer, distributor, and now as management consultant in European building materials.

pascal coppens

nexxworks | China’s market innovation specialist

Author Pascal Coppens is the expert in all things innovation and Day After Tomorrow in China, rooted in his deep understanding of the country as a sinologist.

nancy rademaker

nexxworks | Expert in digital transformation, AI and customer centricity

With over 20 years of experience in IT and training, Nancy has always and above all passionately focused upon people: how technology influences their behaviour, how it helps them share knowledge and how it enables them to create and innovate.


congress package


+VAT (23%)

partner package


+VAT (23%)



The city of Lisbon is an exciting place to visit for a short stay. Good vibes, friendly people, excellent food… here you can find a mix of past, present, and future. Wondering the streets, you will come across fascinating buildings reflecting a wide range of architectural influence, exemplifying different cultures, and hi-tech innovation.

Fest will show you some of Lisbon’s beauty whilst offering an unforgettable experience. Come along and enjoy your stay with us.

hotel tivoli avenida

Tivoli Avenida Liberdade Lisboa is the Grande Dame of hotels in central Lisbon, Portugal. This is where the 57th FEST Congress will take place. A true landmark, delivering exceptional hospitality since 1933. Today, as ever, the place to see and be seen, a natural meeting point for celebrities, heads of state, and royalty alike. Nearby is the Avenida da Liberdade and Chiado’s luxury stores. This hotel is a place for you to unwind by the side of its unique swimming pool amidst the fronds of a semi-tropical garden. In addition, the hotel provides a unique Conference and Events facility on site within a palatial 19th Century building.