friday
day
17
congress morning
07h00
Breakfast
08h30
welcome and opening
08h45
fest: strategy and priorities
09h15
do we really understand the impact of disruptors on our customers?
David Moody
10h00
networking break
10h30
cx: personas and customer journey.
Nancy Rademaker
11h30
case study: sanitop
12h00
AI: how can it help us.
Nancy Rademaker
12h30
panel discussion
13h00
lunch