fridayday

17

congress morning
07h00 Breakfast
08h30 welcome and opening
08h45 fest: strategy and priorities
09h15 do we really understand the impact of disruptors on our customers? David Moody
10h00 networking break
10h30 cx: personas and customer journey. Nancy Rademaker
11h30 case study: sanitop
12h00 AI: how can it help us. Nancy Rademaker
12h30 panel discussion
13h00 lunch