friday
day
23
congress morning
07h00
Breakfast
08h30 / 08h40
welcome and opening
08h45 / 09h30
fest: strategy and priorities
09h30 / 10h15
do we really understand the impact of disruptors on our customers?
David Moody
10h15 / 10h30
networking break
10h30 / 11h30
cx: personas and customer journey.
Nancy Rademaker
11h30 / 12h00
case study: sanitop
12h00 / 12h30
AI: how can it help us.
Nancy Rademaker
12h30 / 13h00
panel discussion
13h00 / 14h15
lunch