congress morning
07h00 Breakfast
08h30 / 08h40 welcome and opening
08h45 / 09h30 fest: strategy and priorities
09h30 / 10h15 do we really understand the impact of disruptors on our customers? David Moody
10h15 / 10h30 networking break
10h30 / 11h30 cx: personas and customer journey. Nancy Rademaker
11h30 / 12h00 case study: sanitop
12h00 / 12h30 AI: how can it help us. Nancy Rademaker
12h30 / 13h00 panel discussion
13h00 / 14h15 lunch