Programme

arrival

thursday

22

SEPT

optional activity: golf tournament
08h30departure hotel
09h00 / 14h00fest golf tournament*
oitavos dunes, cascais
14h00 / 15h00lunch*
clubhouse - verbasco restaurant
*golf fee and lunch are sponsored by platinum sponsors
*golf limited to 25 people
official programme
15h00 / 20h00check-in tivoli avenida and congress registration
20h00 / 23h00welcome reception and cocktail dinnatoire
sky bar - tivoli avenida

programme

location:
Sala Conde de Sucena in Tivoli Avenida Hotel Conference Centre

friday

23

SEPT

congress morning
07h00breakfast
08h30 / 08h40welcome and opening
08h45 / 09h15inspirational speaker Miguel Munoz
09h15 / 10h00there is no such thing as a ‘typical customer’
David Moody
10h00 / 11h00the x factor of customer centricity
Nancy Rademaker
11h00 / 11h30networking break
11h30 / 12h00the power of AI: how can it help us
Nancy Rademaker
12h00 / 13h00panel discussion
13h00 / 14h15lunch in Sala Tivoli
congress afternoon
14h15 / 15h30China’s new normal
Pascal Coppens
15h30 / 16h00closing summary and official handover of the fest presidency
16h00network break
19h00gala dinner in estufa fria
Partner program: Lisbon tour
09h30transportation to Belém
10h00visit to the Jerónimos monastery
10h45walk through Belém garden and Padrão dos Descobrimentos
11h15snack at the cafeteria “Mensagem”
12h00transfer to Belém tower and walking tour
12h30transportation to the docks for boat trip
13h00catamaran tour with lunch on the Tejo’s river
16h00return to the hotel
16h30arrival at the hotel

saturday

24

SEPT

socialprogramme

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